Your network, in your pocket. Your engineer, one tap away.
Every active customer gets the Techsource Live app. Watch your links breathe in real time. Open a ticket from the elevator. Talk to the on-call engineer who actually knows your site. Built for procurement, IT directors, and ops leads who don\'t have time to refresh a status page.
What the app actually does.
Built with our customers, not for them. Every feature solves a real pain we heard repeatedly across fourteen years of operations meetings.
Open a ticket. Get a name.
No queue. No bot. Tap to open a ticket and within minutes it routes to a named senior engineer at the office closest to you, with their photo and direct number. Watch it move from RECEIVED through EN ROUTE to RESOLVED, in real time.
- · Routes by site location and capability
- · Engineer photo and direct number on every ticket
- · Push notifications at every status change
- · Add photos, voice notes, GPS pin from the field
Compliance, contracts, commissioning data. All in your pocket.
Your audit team flies in tomorrow and asks for the OTDR traces from your 2023 fiber cutover. You used to email five people. Now you tap once. Every commissioning report, every certificate, every SLA review — searchable, versioned, and never more than a thumb away.
- · Live ISO 27001 and ISO 9001 certificates
- · Site commissioning data, OTDR traces, link budgets
- · Monthly uptime reports, SLA evidence
- · Invoices, SOWs, change orders
Talk to a senior engineer. Not a script.
When a P1 hits at 02:00 and you don\'t want to spend twelve minutes on hold, tap the chat icon. The on-call senior engineer for your account is on the other end. They have your network topology open. They speak your language. They know your site.
- · Always a named senior engineer, never a queue
- · Engineer has your topology and history pre-loaded
- · Voice notes, photos, and video supported
- · Escalation to call or on-site dispatch in one tap
"The OTDR trace I needed at 06:30 for a Bank of Kenya audit was on my phone before the kettle boiled. That is the first time IT documentation has ever made me feel relaxed."
Download Techsource Live.
Available on iOS and Android. New customers receive activation credentials within 24 hours of contract signature. Existing customers, contact your account engineer.